Frequently Asked Questions
Everything you need to know about our bespoke tailoring and shipping process.
How long does it take to receive my custom garments?
Each piece is handcrafted to your specifications. Typically, orders are completed and delivered within 4 to 6 weeks from the date your measurements are finalized.
What is your return policy for bespoke items?
Because our garments are custom-made to your unique measurements, we do not accept returns. However, we offer an alterations credit to ensure your fit is absolutely perfect.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
How do I provide my measurements?
We use a proprietary digital sizing tool that guides you through a simple process of providing your height, weight, and a few key body measurements to create your custom profile.
What kind of fabrics do you use?
We source only the finest natural fibers from world-renowned mills in Italy, England, and Scotland, specializing in high-twist wools, linens, and luxury silks.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our workshop, you will receive an email notification with a tracking number and a link to monitor its progress.